at 12:37, May 4:
Thank you for choosing to EarthLink. An agent
will be with you shortly.
at 12:37, May 4:
You can manage your account using our
MyEarthLink app now available for Android (Google Play) and iOS (Apple App
Store).
You are now chatting with Frank A.
You are now chatting with Frank A.
Frank A at 12:37, May 4:
Thank you for contacting EarthLink
Sales Chat. This is Frank, who do I have the pleasure of speaking with?
gingerbranson@gmail.com at 12:37, May 4:
Virginia Branson
gingerbranson@gmail.com at 12:37, May 4:
That info is on this
screen I sent you
Frank A at 12:38, May 4:
Hi Virginia, Thank you for contacting
EarthLink Sales Chat. This is Frank, who do I have the pleasure of speaking
with?
gingerbranson@gmail.comat 12:38, May 4:
I haven't moved from this spot. I'm still
Virginia
Frank A at 12:38, May 4:
Sorry for the above text
gingerbranson@gmail.comat 12:38, May 4:
I have tried every way I can think of to cancel my installation
scheduled for May 15. Since last week, I have been on hold (according to the
minutes on my phone) for a total of over 4 hours. If this is your idea of
"service", I don't need it!
gingerbranson@gmail.comat 12:39, May 4:
The cable line from the street is down, due to a storm in early
April. AT&T came out and said it is a Spectrum cable and they can't touch
it.
gingerbranson@gmail.com at 12:40, May 4:
So until I get Spectrum out to put the cable back up, I can't
have internet (except for this Verizon hot spot). If Spectrum comes out
tomorrow to repair the line, they can just install their modem while they're
here.
gingerbranson@gmail.com at 12:41, May 4:
Hopefully, their service is better than yours!
Frank A at 12:42, May 4:
I apologize for the inconvenience
caused to you
Frank A at 12:42, May 4:
Can you help me out with your EarthLink
email address or account number?
gingerbranson@gmail.com at 12:42, May 4:
gingerbranson@gmail.com and my closest sibling lives in Argo
Frank A at 12:43, May 4:
Alright
Frank A at 12:43, May 4:
Can you help me out with your cell
phone number which is linked to your EarthLink account?
gingerbranson@gmail.com at 12:44, May 4:
205-305-8888
Frank A at 12:45, May 4:
Thank you so much
Frank A at 12:45, May 4:
To best assist you with this regard i
will go ahead and transfer this chat to our dedicated department, please stay
connected while i transfer this chat.
gingerbranson@gmail.com at 12:45, May 4:
ok
Info at 12:45, May 4:
Please wait while your
chat is transferred to the appropriate group.
Info at 12:45, May 4:
You can manage your account using our
MyEarthLink app now available for Android (Google Play) and iOS (Apple App
Store).
You are now chatting with John M.
You are now chatting with John M.
gingerbranson@gmail.com at 12:45, May 4:
Hi John
John M at 12:46, May 4:
Hi
gingerbranson@gmail.com at 12:46, May 4:
Can you read my texts? Or do I need to start over?
John M at 12:46, May 4:
Let me check it
gingerbranson@gmail.com at 12:49, May 4:
My original installation was April 28. Nobody showed up. I
called on April 29 and was told my installation would be May 4. Then I got an
email that my installation would be May 15. And nobody addressed the original
issue that the internet line is down in my yard due to a storm on April 12. I
FINALLY got AT&T to come out last week to at least put the cable line back
up. They said it is a Charter/Spectrum cable, and they can't touch it. Spectrum
is coming tomorrow to put the cable back up, and I am going to ask them for
their modem while they're here.
gingerbranson@gmail.com at 12:50, May 4:
gingerbranson@gmail.com at 12:50, May 4:
That's making a VERY long story VERY VERY short.
John M at 12:50, May 4:
Okay
John M at 12:52, May 4:
Modem will provided by the installation
tech.
gingerbranson@gmail.com at 12:52, May 4:
I hope so. I've asked them
John M at 12:52, May 4:
It is a different modem designed for
your connection
gingerbranson@gmail.com at 12:52, May 4:
What are you talking about?
You don't work for Spectrum
John M at 12:53, May 4:
It is about modem
gingerbranson@gmail.com
at 12:53, May 4:
Let me repeat and be VERY CLEAR: I am cancelling my Earthlink
account.
I want nothing to do with AT&T.
Or
Earthlink who puts me on hold for hours on end
John M at 12:55, May 4:
What city does your nearest sibling
live in?
gingerbranson@gmail.com at 12:55, May 4:
Argo. He hasn't moved in the last 10 minutes
gingerbranson@gmail.com at 13:04, May 4:
It's not YOUR fault. I know and I'm sorry for the rant, but now
I just want to cancel my installation
John M at 13:04, May 4:
That's Unfortunate to hear that you
want to terminate your account with us. It is not possible to inactivate the
account via Chat. However, I will provide complete information on how to
inactivate the account in detail.Please contact our EarthLink's Customer
Service Phone Support team, they are the only authorized team to make changes
on your account. EarthLink's Customer Service Phone Support team can be
reached on Mon-Sun between 9 a.m - 6 p.m. Eastern Time, at 1-888-EarthLink
(888-327-8454).Once you contact our phone support team, they will respect your
decision and make changes to your account as per your wish to do the needful.
gingerbranson@gmail.com at 13:04, May 4:
I would love to do that too, and have tried twice on Friday and
twice already today.
gingerbranson@gmail.com at 13:05, May 4:
That line is just an "on hold" line you for the
information. I am able to verify your account.
John M at 12:56, May 4:
Hyperlink Internet service is provided
by Earthlink with the help of AT & T
gingerbranson@gmail.com at 12:56, May 4:
Thank goodness Verizon gives me unlimited data on my hot spot.
gingerbranson@gmail.com at 12:57, May 4:
I know
gingerbranson@gmail.com at 12:57, May 4:
Except neither of them provides ANYTHING apparently
John M at 12:57, May 4:
I suggest you to check the performance
and then decide
gingerbranson@gmail.com at 12:58, May 4:
I would LOVE to, but I've been trying to do just that since
April 15
And I still haven't had the opportunity to check the
performance.
John M at 12:59, May 4:
Okay
gingerbranson@gmail.com at 12:59, May 4:
Other than the one AT&T technician who told me he can't help
me.
John M at 13:01, May 4:
okay
gingerbranson@gmail.com at 13:01, May 4:
I had Uverse before the line went down. They also are AT&T.
Their customer service sent out a new modem to solve the line down issue. Then
when that one didn't work either, because the line was down, they wanted to
send me yet ANOTHER modem! Good GRIEF
John M at 13:01, May 4:
I can understand how you must be
feeling right now
gingerbranson@gmail.com at 13:02, May 4:
I originally called EarthLink because I didn't know it was
AT&T. :(
"A
rose by any other name..."
gingerbranson@gmail.com at 13:04, May 4:
It's not YOUR fault. I know and I'm sorry for the rant, but now
I just want to cancel my installation
John M at 13:04, May 4:
That's Unfortunate to hear that you
want to terminate your account with us. It is not possible to inactivate the
account via Chat. However, I will provide complete information on how to
inactivate the account in detail.Please contact our EarthLink's Customer
Service Phone Support team, they are the only authorized team to make changes
on your account. EarthLink's Customer Service Phone Support team can be
reached on Mon-Sun between 9 a.m - 6 p.m. Eastern Time, at 1-888-EarthLink
(888-327-8454).Once you contact our phone support team, they will respect your
decision and make changes to your account as per your wish to do the needful.
